We aim to ship all orders in 1-3 business days after ordering. If you do require an item urgently, please contact us to see if we can make arrangements for you.
Once your order has been dispatched, you will receive an email containing your tracking number and order details.
Kijaro is not responsible for any lost, damaged or missing items with freight companies.
Local Pick up
Local pick up can be arranged in Brisbane from Moorooka or Darra. This option will show in your Delivery Options in your cart. Simply select ‘PICK UP’ and then select the ‘WAREHOUSE’ option and proceed through checkout as normal. Please then contact us to advise if you would like to collect from Moorooka or Darra and we can arrange a time with you to collect. No shipping will be charged at time of check out for ‘PICK UP’ option.
Please note that not all our items are at the warehouse on display, so you won't be able to browse our whole range of homewares when you visit. Please let us know before collecting your purchase if there is something on the web store you would like to look at and we can arrange to bring it at the agreed collection time and location.
Incorrect shipping address
If you do happen to enter the incorrect address for shipping, please notify us IMMEDIATELY so we can correct it. However, once your item has been sent, we will not be responsible the incorrect address being provided and we are unable to redirect the parcel.
If the parcel does get returned to us due to an incorrect or insufficient address, we will happily re-ship the items once you have paid the new shipping costs.
Please choose carefully as we do not normally give refunds if you simply change your mind or make a wrong decision when ordering any of our collection.In the unfortunate case that items are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised, you can choose between a refund, exchange or credit.
Please keep in mind most items sold on Kijaro are vintage items. They have had life before they have come to us, and then on to you. This means that they are generally old and pre-loved. They come with stories, age and wisdom, and this gives them a great character but also means they may be as shiny and new as the day they were first made or may be marked or blemished. Please read all product descriptions carefully when purchasing as we will have detailed any flaws, marks or defects that may be present due to the age of the product. Also, please note that images form part of the description and often highlight damage.
Returns are at our discretion, however if a return is granted, it will be issued as a store credit, not including postage costs.